The Order Administration section of your netShopAdmin works by connecting to your account with our sslserver.com service. If upon entering your netShopAdmin you find a green drop-down box asking for your username and password to log into sslserver.com, provide your username and password at this time. If you are not able to log in, you may need to contact our support department to get help with accessing your sslserver.com account. Once your netShopAdmin is able to connect to your sslserver.com account, it will automatically check for and download new orders. Once you have orders loaded into your netShopAdmin, you may find the following tools useful.
In the View Orders section of the netShopAdmin, you are able to see all valid orders which have been ordered through the shopping cart created by the netShopAdmin. On this page, you will find a list of all orders, the times they came in and links for deleting and viewing details of the order. Also, if you have any payment gateways installed, you will see a button for processing the order. If you choose to view a particular order, you will be taken to a screen which provides a breakdown of the services ordered and prices for each. Also you will find all of the information given by the customer during the order process. Another feature found on this page is a button for exporting the order to PDF format. One last feature of the View Orders section is the ability to change the order status via a drop-down box. When this is changed, it's state will be saved and you will be prompted for whether or not to contact the customer regarding this change.
The Reports section allows you to view/generate reports on statistics gathered about the orders seen by the netShopAdmin. To generate a report, you must specify two pieces of information. The first piece of information is the date range for which you would like the report to cover. This can be done by selecting one of the given ranges or specifying your own range with the given input boxes. The second piece of information needed to generate reports is the pieces of data you would like to generate statistics on. To do this, simply go down the list of pieces of data and check the ones that you are interested in. All of them are selected by default. Once you have these settings the way that you want, click the "View Report" button to be taken to your custom report.
The Export Orders section provides a means by which you can export the orders stored in the netShopAdmin into a format friendly for manipulation by other programs. The two formats currently supported are Comma Separated Values (CSV) or Quicken Interchange Format (QIF). If you plan on loading your orders into a spreadsheet or database program, the CSV format is probably what you want, whereas if you want to import your orders into a financial program such as Quicken or GnuCash, the QIF format is probaby what you want.