Support from Internet Connection

IC Now Offers Customer Support Over AOL Instant Messenger.

Sent: 2004/06/17
Audience: All customers

Internet Connection has long offered customer support over email and telephone and is now pleased to add a third method of contacting the support desk, via AOL's Instant Messenger.

Since we first began providing hosting services over 10 years ago, we have strived to maintain an open line of communication with our customers. After all, what better way to gauge how satisfied your customers are then to regularly communicate with them.

The Internet Connection Support Desk can now be reached by sending an instant message to the screen name ICSupportDesk

If you do not have AOL Instant Messenger, you may download it from the following website:

http://www.aim.com/

If you use another instant messenging service, please let us know. We may offer support for other IM protocols in the future.

By providing support to our customers over AIM, we open one more channel by which we can provide help, receive feedback, and ensure your satifaction.

Warning: The protocol used by AOL Instant Messenger is not encrypted. Therefore it is not suggested that sensitive information (e.g. passwords, credit card numbers, etc.) be transmitted over AIM.

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